Anyone who has ever worked retail, or even with the public will know exactly what The Waiter is going through and what motivates his actions. Everyone has had at least one customer that has royally ticked us off and we all want to react to that person and destroy them in some way. Personally, I have always harboured the dream of throwing cold water in their face and make them shut up.
When his life gets turned up-side down, The Waiter takes the first job that comes along. You guessed it... waiting tables in a restaurant. He starts off in the worst place possible and gets fired rather quickly, mostly because he won't pay the manager for shifts. Eventually, he lands a job as head waiter in a high end restaurant, serving the rich and entitled of New York.
His escapades make us feel for him, understand him. He started off as a guy that didn't know what he wanted to be when he grew up but now its become a career that he never wanted. We read as he gets irate customers to either calm down or get out, as he helps a couple enjoy a meal they probably can't afford but hey its Valentine's, and we see how he treats his coworkers and customers.
As a retailer, I could identify with the Waiter, I could understand why he does what he does. I can completely understand the frustration that he fights so hard to keep in check. I don't drink or smoke, so I can't walk away and take a bit of alcohol or nicotine to take the edge off. I applaud his taking his frustrations and making them into a blog and finally a book. Thanks, Waiter, for giving me a laugh.
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